Forum Discussion
Audio and Seek Bar Out of Sync and Exceeding Timeline After Extended Pause in Storyline 360
In the latest version of Storyline 360, I've encountered an issue where, after leaving the course open for an extended period and then resuming it, the audio and seek bar become out of sync.
Additionally, the seek bar continues running beyond the set timeline limit.
Has anyone else experienced this problem or found a solution?
Thanks in advance.
4 Replies
Hello Gopg,
Sorry to hear that you ran into this behavior.
If you're already working locally when making changes to your project file, try repairing your Storyline 360 installation to see if this fixes the issue. You can also try replicating the behavior using older versions of Storyline 360 to see if the problem is specific to the latest version or testing on a new project file in case it is file-specific.
If the issue persists, please create a quick Peek 360 recording of the behavior so we can accurately test what's happening.
I'm experiencing this issue also. Occurs in Review 360 in both Edge/Chrome browsers after clearing cache. Occurs in our LMS (Docebo with Edge browser).
I am working on my C drive. I repaired Storyline a version ago and am now using the latest update. And it's not project specific as the issue has happened with other courses.
A resolution would be helpful. Thanks.
Hi JanetCC,
Sorry to hear you're experiencing this issue as well.
It was a good move to open a support case so we can take a closer look. I see that my colleague, Christian, has reached out with some clarifying questions to better understand the problem.
I encourage you to continue working with him as we work toward a resolution.
Thanks, Eric. I will respond to Christian.
